Notices

Below is some useful information to assist with student travel enquiries. We have also attached a newsletter-friendly version you can share with parents/carers and students.

Applications for student travel in 2022 opened on Tuesday 12 October 2021.

Students who need a School Opal card or travel pass for 2022 can apply now. A new application will need to be submitted if they are applying for a school travel pass for the first time, or if they are requesting an additional travel entitlement as a result of a new shared parental responsibility situation (e.g. joint custody).

Students who change address, school, campus location, or who have repeated a year or received an expiry notification from Transport for NSW for their school travel entitlement should renew or update their details before the end of term 4. This will ensure that schools can endorse applications and current entitlements are updated and remain valid. School Opal card holders will have the changes applied to their existing card.

If a student’s distance eligibility has changed based on their grade the system will automatically update their entitlement if they meet the new criteria. If they do not meet the new eligibility criteria, they will receive an expiry notification via email.

Students who have an entitlement approved under a medical condition that is due to expire will receive a notification advising them to re-apply.

Term Bus Pass holders will receive a notification to re-apply.

Students in the Opal network applying for an Opal card (including a Term Bus Pass) for the first time will receive their Student Opal card at their nominated postal address. Cards will be mailed out from January 2022.

Students living in rural and regional (R&R) areas should receive their travel pass at the start of the new school year from their nominated transport operator. It may come via the school or be sent directly to them at home. Note: some R&R operators do not issue travel passes. Students/parents should confirm with their nominated operator if they do not receive a pass.

School Student Transport Scheme site change
On 1 October 2021 the School Student Transport Scheme (SSTS) information and application portal was moved to transportnsw.info.

Access to the School Portal will also be via transportnsw.info. To navigate to the School Portal from the home page click Tickets and Opal, then School students, then scroll down to Information for school staff and select School portal.

School travel application endorsements
Often applicants completing the online form make mistakes, so we ask that school administrators be mindful of this and avoid endorsing applications with incorrect information.

If you identify an error you can amend the first name, date of birth or grade of a student’s travel application by clicking in the relevant row on the portal. Please ensure you have confirmed the information before making any changes. Refer to page 16 of the School Portal User Guide for further instructions. The user guide is accessible within the School Portal by clicking the arrow next to your username.

If a student’s details cannot be confirmed or they are not yet enrolled please do not endorse the application. By selecting ‘no’ the application will be rejected and the applicant will be informed. They will then need to submit a new application.

In the event that school administrators endorse an application in error, please advise our Concessions team as soon as possible via https://transportnsw.info/contact-us/feedback/passes-concessions-feedback

If school administrators require access to the School Portal, please request an account at  https://transportnsw.info/tickets-opal/ticket-eligibility-concessions/school-student-travel/school-portal#register

If you have staff members who have left the school recently who had access to the school portal, please let us know at https://transportnsw.info/contact-us/feedback/passes-concessions-feedback and select ‘school/operator portal’ and then ‘remove existing user access’ so their access can be removed.

Travel from Term 1 2022
We ask that parents plan ahead and make sure their child knows which service/s to use and has a valid ticket to travel; either a School Opal card or Child/Youth Opal card (within Greater Sydney) or a School Travel Pass (outside Greater Sydney), from the start of the school year.

Applications for the School Student Transport Scheme (SSTS) open at the start of Term 4 2021 for travel in 2022, so parents/students can apply or update details early and be ready for the start of the new school year.

Most students using the Opal network will not need a new Opal card and can continue travelling on their existing card each year.

The start of the year is a difficult period for local bus operators, and students travelling without a valid ticket make service planning and operations increasingly difficult.

We recognise that for some families last minute changes to school enrolments mean they may not have a School Opal card or Travel Pass for the start of term. In the Opal network, we strongly encourage these families to have their children travel on a Child/Youth Opal card until they receive their valid School Opal card. If outside Greater Sydney, parents should contact their local bus operator to discuss their travel needs.

Bus operators are flexible and understanding, particularly at the start of the school year, and will ensure students can travel safely to and from school. But to best support our operators we encourage all students to have a valid ticket, as early as possible, from the start of the school year.

Please also remember that students using Opal cards must tap on and tap off in line with the Student code of conduct and Opal terms of use.